With your registration for one of our services, classes, workshops, or products, we will collect your personal information, which you provide at checkout, including any of the following: your name, billing and/or shipping address, phone number, email address, credit card, and any other information you wish to provide in your registration.
We also collect information when you subscribe to our newsletter or email list, participate in a survey, contest, or special promotion, request customer support, or send us your personal information directly. We will ask that you provide consent when adding you to our mailing lists.
USE OF INFORMATION
We use this information to fulfill your order and to document your registration. We will not sell or redistribute your information to anyone.
Upon registration, you agree to opt into receiving occasional emails where we may send you updates relating to your registration or order, information about our company, new services, classes, workshops, products, and special offerings. You may also add yourself to our general mailing list using the forms provided on our website.
You have the option to opt-out of our emails at any point. All emails provide an unsubscribe option for you to remove yourself from our mailing list. You can also contact us directly to have us manually remove this information by emailing .
Cookies are small data files stored on your hard drive or in device memory that help improve your user experience.
REFUND POLICY FOR MASSAGE SERVICES, CLASSES, OR WORKSHOPS
There are no refunds for massage services, classes, or workshops.
International customers: At this time, we do not ship any products or gift cards internationally. All of our pricing is listed in USD, and must be paid for in USD. Please consult your local bank for current exchange rates.
Shipping: All product orders will be shipped within 5 business days of being placed. Orders will be delivered using UPS and/or USPS. The shipping rate will be calculated based on weight and location. Before you check out, you will be able to review your total cart costs including shipping fees.
Backorders: If a product runs out of inventory, and therefore, must be placed on backorder, you will be notified within 5 business days of the backorder. If your order contains multiple items, some on backorder and some not on backorder, the part of your order that is in stock will be shipped immediately. When the backordered item is restocked, we will ship you the remainder of your order without charging additional shipping fees for that item.
Exchanges: Products may be exchanged if they are unopened and/or unused. You are responsible for the shipping and packaging fees to return your order. You will not be charged an additional shipping fee to be sent an exchanged item.
Returns for Unopened Products: Unopened and/or unused products in its original, intact packaging may be returned within 30 calendar days of purchase for a full refund less original shipping fees. You are responsible for the shipping and packaging fees to return your order. Please email us via our contact us form to let us know about your return. Include the original packing slip or provide some other indication of who you are in the return package.
Returns for Opened Products: There are no returns or refunds for opened products.
Send returns to:
3355 - 156th Avenue SE
Casselton, ND 58012
These terms and conditions, together with information sent to you at registration for services, classes, workshops or products, constitute the entire agreement between you and Massage Alchemy in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.